Terms and Conditions

1. Introduction These Terms and Conditions govern the use of the website https://alcequieztourstransfers.com/ and the contracting of private transportation services, VIP airport transfers, and tours operated by Alcequiez Tours Transfers. By accessing our website and making a reservation, you fully and unconditionally accept these terms.

2. Reservations and Payments To guarantee your transfer or tour, the booking must be completed through our website or official contact channels. Online payments are securely processed through authorized third-party platforms (such as Titan Control). Services must be paid in full before the itinerary begins, unless a cash payment method to the driver has been agreed upon.

3. Cancellation and Refund Policy Early cancellations: Cancellations made more than 24 hours before the scheduled service time will receive a full refund. Last-minute cancellations: Cancellations made less than 24 hours in advance are not eligible for a refund. No Show: If the passenger does not show up at the agreed meeting point without prior notification, 100% of the service fee will be charged and no refund will be provided.

4. Delays and Flight Modifications Our team constantly monitors the status of arriving flights. If your flight is delayed, we will automatically adjust the pick-up time at no additional charge. For any other type of itinerary modification (change of hotel, date, or route), you must contact us at least 24 hours in advance. Modifications are subject to vehicle availability.

5. Baggage Policy Each passenger is entitled to carry one standard-sized suitcase and one carry-on baggage. If traveling with extra, oversized luggage (such as surfboards, wheelchairs, or golf bags) or overweight luggage, you must notify this at the time of booking. This allows us to assign the appropriate vehicle (SUV, minivan, etc.). Undeclared luggage may incur additional charges if a larger vehicle is required at the moment.

6. Behavior and Rules in the Vehicle To ensure the safety and comfort of all, the following actions are strictly prohibited inside our vehicles: Smoking or using electronic cigarettes (vaping). Consuming food or alcoholic beverages not provided by the service. Any behavior that distracts the driver or endangers the safety of the journey. We reserve the right to deny or interrupt service to any passenger found to be extremely intoxicated, under the influence of illicit substances, or exhibiting aggressive behavior, without the right to a refund.

7. Liability Limit Alcequiez Tours Transfers is committed to providing punctual and safe service. However, we are not responsible for delays, losses, or cancellations caused by force majeure events beyond our control, such as adverse weather conditions, natural disasters, strikes, roadblocks, or third-party traffic accidents.

8. Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of the Dominican Republic. Any legal dispute arising from the provision of our services will be subject to the exclusive jurisdiction of the competent courts of the Dominican Republic.

9. Contact If you have any questions about these Terms and Conditions or need assistance with your reservation, you can contact us at: Phone / WhatsApp: +1 (829) 525-9389 Email: info@alcequieztourstransfers.com Website: https://alcequieztourstransfers.com/