privacy policy

1. Introduction At Alcequiez Tours Transfers ("we", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://alcequieztourstransfers.com/ and use our private transportation services, VIP airport transfers, and tours in the Dominican Republic.

2. Information We Collect We collect the personal information you voluntarily provide to us when booking a transfer or tour, which includes: Contact Information: Full name, email address, and phone number (including WhatsApp). Travel Details: Dates, times, airports (such as Puerto Plata, Punta Cana, Las Américas, etc.), pick-up and destination hotels, flight number for monitoring, and number of passengers. Payment Information: Details necessary to complete your booking. Online payments are securely processed through third-party platforms (such as Titan Control), so we do not store your full credit card data.

3. How We Use Your Information We use the information collected for the following purposes: To process, confirm, and manage your transfer and tour bookings. To monitor the status of your flights in real time to adjust pick-up times in case of delays at no extra cost. To communicate efficiently with you regarding your trip via email or WhatsApp. To improve the quality of our services and the user experience on our website.

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We only share your data in the following circumstances: Service Providers: With payment processing and booking management platforms (e.g., Titan Control) to facilitate your transactions securely. Operational Staff: We share your itinerary details (name, hotel, flight) with our bilingual drivers and certified guides exclusively to provide the contracted service. Legal Compliance: When required by applicable laws in the Dominican Republic to protect our rights or the safety of our passengers.

5. Data Security We implement strict administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, or disclosure. Our website uses secure protocols for data transmission during online payments.

6. Your Rights You have the right to request access to, correction, updating, or deletion of your personal data in our records at any time. To exercise any of these rights, you can contact us directly.

7. Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless the law requires or permits a longer retention period.

8. Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this same page. We recommend reviewing it periodically to stay informed about how we protect your information.

9. Contact Information If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your data, please contact us at: Phone / WhatsApp: +1 (829) 525-9389 Email: info@alcequieztourstransfers.com Website: https://alcequieztourstransfers.com/